Return Policy
We Want You to Love Your Order
Your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we're here to make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by a receipt or proof of purchase
The following items are not eligible for return:
- Gift cards
- Opened essential oil bottles
- Items showing obvious signs of use
- Items damaged due to misuse or missing parts not caused by our error
How to Start a Return
- Email us at info@naturalzebra.com with your order number and reason for return
- We'll respond within 1-2 business days with return instructions
- Ship the item back to us (do not send to the manufacturer)
- Once received and inspected, your refund will be processed within 5-7 business days
Damaged or Defective Items
If your order arrived damaged, please contact us immediately with photos of the item and packaging. We'll replace it or issue a full refund — no questions asked.
Questions? Contact our support team — we're happy to help.