FAQs
Natural Zebra Comprehensive FAQ
General Questions
Do I need to log in to buy?
No, you can check out as a guest. However, creating an account with Natural Zebra is quick and easy. It allows for faster checkouts, storing multiple shipping addresses, accessing your order history, and more.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as Shop Pay, Apple Pay, Google Pay, and PayPal. PayPal also offers a 6-month financing option through PayPal Credit for qualifying customers.
Is entering my payment information safe?
Absolutely. All payments are processed securely using the latest encryption technologies, including SSL certificates with VeriSign’s 2048-bit G5 Root Certificate. Your information is protected every step of the way.
Do you ship internationally?
Yes, we ship worldwide using USPS. Orders are typically shipped the same day or the next business day from Washington, DC.
I forgot my password. How do I reset it?
Click on the "Forgot Password" link, enter your email address, and we’ll send you a reset email immediately. If you don’t see it, check your spam/junk folder.
Shipping FAQs
Do you ship internationally?
Yes, we ship worldwide using USPS. Orders are typically shipped the same day or the next business day from Washington, DC.
What are your shipping options?
We offer standard, expedited, and priority shipping options at checkout. Delivery times vary based on your location and selected method.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment's progress on the carrier’s website.
Do you offer free shipping?
Yes, we offer free standard shipping on domestic orders over $75. This offer is automatically applied at checkout.
What if my package is delayed?
If your package is delayed, please check the tracking number provided in your email. For further assistance, contact our support team, and we’ll work with the carrier to resolve the issue.
What should I do if my package is damaged during shipping?
If your package arrives damaged, contact us immediately with photos of the package and the damaged items. We will assist you in replacing the product or filing a claim with the carrier.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes via USPS. Please select USPS as your shipping method at checkout.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, contact us as soon as possible to update your shipping address.
What countries do you not ship to?
While we ship to most countries, there may be restrictions based on local regulations. Contact our support team if you are unsure about shipping to your country.
How long will it take to receive my order?
Delivery times depend on your location and selected shipping method. Standard shipping typically takes 3-7 business days for domestic orders and 7-21 business days for international orders.
Product-Specific FAQs
Essential Oils
Can I use essential oils directly on my skin?
Always dilute essential oils with a carrier oil before applying to the skin. This ensures safety and maximizes benefits.
What oils are best for relaxation?
Lavender, chamomile, and sandalwood are popular choices for promoting relaxation and reducing stress.
How can I use essential oils for cleaning?
Add oils like lemon or tea tree to water or vinegar for a natural cleaning solution that’s effective and safe.
Air Purifiers
Where should I place my air purifier?
Position it in a central location or near pollutant sources like windows, kitchens, or pet areas for optimal performance.
Do air purifiers help with allergies?
Yes, air purifiers with HEPA filters can capture pollen, dust, and pet dander, reducing allergy symptoms significantly.
How often should I replace the filters?
Typically, filters should be replaced every 6-12 months, but check your model’s recommendations for specific guidance.
Space Heaters
Are space heaters safe for bedrooms?
Yes, modern space heaters with safety features like automatic shut-off and tip-over protection are ideal for bedrooms.
Can I use a space heater in my office?
Absolutely! Compact, energy-efficient space heaters are great for keeping your workspace warm.
What’s the best heater for small spaces?
Infrared or ceramic heaters are highly effective for small rooms, offering quick and even heating.
Humidifiers and Dehumidifiers
What’s the ideal humidity level for my home?
Maintain indoor humidity between 30-50% for comfort and health.
Can I add essential oils to my humidifier?
Only certain humidifiers allow essential oils. Always check the manufacturer’s instructions before adding anything to the water.
How do I know when to use a dehumidifier?
If you notice condensation on windows, musty odors, or mold growth, it’s time to use a dehumidifier.
Aroma Diffusers
How do I use an aroma diffuser in large rooms?
Choose a diffuser with a large water capacity and place it centrally to disperse the aroma effectively.
Can I run a diffuser all night?
Yes, but make sure it has an automatic shut-off feature for safety. Oils like lavender and chamomile can enhance sleep quality.
What oils should I use for energy?
Citrus oils like orange and grapefruit or peppermint are excellent for boosting energy and focus.
Sauna Blankets and Tents
How often should I use a sauna blanket?
2-3 sessions per week are recommended, with each session lasting 30-60 minutes depending on your heat tolerance.
Do I need special clothing for a sauna blanket?
Lightweight cotton clothing or sauna wraps are ideal to absorb sweat and keep the blanket clean.
What should I do post-session?
Rehydrate with water or an electrolyte drink and clean the sauna blanket. Allow your body to cool down before resuming activities.
Still Have Questions?
Our team is here to help! If you need further assistance, don’t hesitate to contact us.
Let Natural Zebra make your journey to a healthier and more comfortable lifestyle simple, effective, and enjoyable.